Support

Get help with Goalstar.

Contact us

Have a question, found a bug, or need help with your account? We typically respond within 24 hours.

Email us at hello@macheme.com

Frequently Asked Questions

How do I cancel my subscription?
Open your device's Settings → tap your name → Subscriptions → Goalstar → Cancel Subscription. You'll keep access until the end of your current billing period. We cannot cancel subscriptions on your behalf — Apple manages all billing.
How do I delete my account?
In the Goalstar app, go to Settings → Delete my account. This permanently removes your profile, goals, tasks, and all associated data from our servers. This action cannot be undone.
I was charged after my free trial — can I get a refund?
If you didn't cancel before the trial ended, Apple automatically began your subscription. Refunds are handled by Apple — visit reportaproblem.apple.com to request one. For future reference, you'll receive a reminder notification the day before your trial ends.
Can I use Goalstar on multiple devices?
Yes. Sign in with the same account on any device and your goals, progress, and subscription will sync automatically.
What does the App Tracking Transparency prompt do?
iOS asks whether Goalstar can use your device's advertising identifier (IDFA) to measure ad campaigns. Choosing "Ask App Not to Track" is completely fine — the app works the same either way. This data is never used to show you ads inside the app.
How does AI plan generation work?
When you create a goal, our AI asks clarifying questions about your timeline, commitments, and work style, then generates a structured plan with steps, habits, and deadlines. Plans are generated server-side and saved to your account. You can re-plan at any time if circumstances change.
Is my data safe?
Your data is stored securely on Supabase (AWS infrastructure) with encryption in transit (TLS) and Row Level Security ensuring only you can access your data. Your session token is stored in encrypted device storage. See our Privacy Policy for full details.

Manage your subscription

Subscriptions are managed by Apple. To change or cancel your plan:

  1. Open Settings on your iPhone or iPad.
  2. Tap your name at the top → Subscriptions.
  3. Find Goalstar and choose your preferred option.
Or manage subscriptions directly in the App Store →